Black & Rose Chess (15x15)
Expected Delivery on - .
Black & Rose Chess (15x15)
Handling and Delivery Time:
Castle Rock takes an average of 2-3 days handling time and 3-5 days for shipping. During this process, our customer's product(s) order passes through every possible quality test to ensure everything is in perfect condition.
Tracking:
Once the item(s) is handed to the courier service, we will update the tracking information on order within 24-48 hours and the same will be informed to the customer on their respective emails.
Courier Service:
We use some of the premium courier services to deliver orders on time. We can ship the order(s) from any of the multiple warehouses depending on the customer's address and availability of the product.
Defective / Damaged Product:
In case, you received any defective or damaged product, please contact our customer support (castlerock.pk@gmail.com) for replacement within 4 days after receiving the product.
Note: In case any of the chess figure is found defective, only defective chess figure will be replaced.
DETAILS
REVIEWS
SHIPPING
Shipping
Handling and Delivery Time:
Castle Rock takes an average of 2-3 days handling time and 3-5 days for shipping. During this process, our customer's product(s) order passes through every possible quality test to ensure everything is in perfect condition.
Tracking:
Once the item(s) is handed to the courier service, we will update the tracking information on order within 24-48 hours and the same will be informed to the customer on their respective emails.
Courier Service:
We use some of the premium courier services to deliver orders on time. We can ship the order(s) from any of the multiple warehouses depending on the customer's address and availability of the product.
Defective / Damaged Product:
In case, you received any defective or damaged product, please contact our customer support (castlerock.pk@gmail.com) for replacement within 4 days after receiving the product.
Note: In case any of the chess figure is found defective, only defective chess figure will be replaced.
RETURN & EXCHANGE
Return & Exchange
At Castle Rock, we understand certain situation requires customers to return or exchange products and we aim to provide the best possible service to our customers in this regard. We deal with damaged item returns and change of mind returns separately, so we have different policies of each to make everyone's life easier. Please read below the relevant terms carefully before submitting a return query. Returns not meeting the below mentioned criteria won't be refunded or exchanged.
General Return Terms:
- All the returns must be reported using the Order Return section on the website, with all the required information properly filled.
- Returned item must be in its original packaging, else it will not be considered.
- Customer must allow 5 working days for our warehouse staff to process returns. Our staff will then get in touch with the customer to work out the best possible solution.
Damaged Item Return Terms:
- Damaged item on arrival must be reported within 3 days of the delivery through our Order Return. After the specified time damaged returns won't be entertained.
- Customer must supply proper images of the product and packaging so our warehouse can process the return and dispatch new item(s) as early as possible.
- Customer may choose to have a full refund of the order instead of an exchange item. The choice must be made before the exchange item is dispatched by Castle Rock.
- Castle Rock will take care of the postage charges for an exchange item (if applicable).